ServiceNow is a clod based platform, which provides both Software as a Service (SaaS), Platform as a Service (PaaS). Its SaaS offering provides fully functional workflow automation and ITSM tools, while its PaaS offering, allows the user to develop a custom application on the top of existing suite, as per the business requirement. A Servicenow instance is a set of databases, applications, virtual machines, libraries grouped together to provide the required services to a specific customer. Servicenow customer instance is built on multi-instance architecture.
Each customer has a separate customised application(s) along with separate database(s) running on shared hardware resources. The customer data is encrypted and therefore, is completely secure. The deployment of ServiceNow is very flexible and it can also be implemented in a private cloud.
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