Service-now is a cloud based platform, which was mainly developed for workflows and business process automation as per the ITIL principles. It is highly customizable. It offers many ready to use solutions, workflows and products for an organization. The organization can also develop the customized application and modules as per the business requirements using the service-now scripting and existing tools. Benefits: Manage the risks, security and cost factors.
Workflows : IT workflows, Employee workflows, Customer workflows and Creator workflows.
IT Workflow Products :
1. IT Service Management ( ITSM )
2. IT Operations Management ( ITOM )
3. IT Business Management ( ITBM )
4. IT Asset Management ( ITAM )
5. Development Operations ( DevOps )
6. Security Operation ( SecOps )
7. Governance, Risk and Compliance Management ( GRCM )
8. Telecommunication Network Performance Management ( TNPM )
Employee Workflow Products :
1. HR Service Delivery
2. Workplace Service Delivery
3. Legal Service Delivery
4. Procurement Service Delivery
5. Safe Workplace Suite
Customer Workflow Products :
1. Customer Service Management ( CRM )
2. Field Service Management
3. Connected Operation
4. Financial Service Operation
5. Telecommunications Service Management
Creator Workflow Products :
1. App Engine
2. Integration Hub
3. Service-now App Store
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